Before you sign on the dotted line, there are a few questions you want to be sure to ask.
Ask whether delivery is included in the price. Some stores will build this into the price as a courtesy to their customers. Others will add it on at the time the sale is being written. Both ways are common, but in order to compare prices from store to store, find out what service you’ll be receiving at the provided price. For instance, will they take away your old mattress at no charge?
There may be a discount for picking the mattress up yourself. It costs a retailer money to deliver a mattress, so it should be discounted if they would have included delivery.
Mattress warranties vary as much as the beds that they cover. Some are full manufacturer’s warranties that cover workmanship and material defects. Material defects include cover stitching and sewing problems, along with body impressions caused by foam defects. Those warranties can range from 10 to 20 years. Note that it is extremely difficult to prove that a body impression was caused by a foam defect rather than by normal wear.
Warranties can also be prorated. A prorated warranty means that the mattress is only fully covered for a finite period of time, typically ranging from 1 to 10 years. After the full coverage time period is over, the replacement value decreases every year. For instance, if you have a mattress with a 10 warranty with 5 prorated years, your mattress is only fully covered for the first 5 years. However, after year 5 and before year 6, you would only get an 80% replacement value, and between year 6 and year 7, you would only receive a 60% replacement value.
Before making your purchase, be sure to have your salesperson clarify the period of the warranty and, if applicable, explain how the proration will work. Furthermore, ask specifically about the details of what’s actually considered a manufacturer defect. For instance, how deep does a body impression need to be for it to be considered a material defect rather than normal wear?
Before you buy, ask all the questions you want about the retailer’s return or exchange policy. Commonly, mattress stores will offer a Comfort Exchange program, which means you get to sleep on the mattress for up to a certain length of time, and if it’s still not comfortable for you, you can exchange it for a different firmness or model. Be sure you know exactly how many nights you get to keep your first choice, and under exactly what terms you get to exchange or return it. Also, be sure to inquire about hidden fees, which are in the fine print of nearly all retailers’ return/exchange policies.
Purchasing a new mattress is an exciting thing — a step in a fresh direction for your sleep, your overall health, your state of mind, your performance at work, and even your relationships. You’re right at the beginning of a whole new era!
Now we’re ready to talk about what to do when you get your mattress home.